Cancellation Policy

You must cancel or reschedule 12 hours prior to class attendance otherwise your credit/payment will be forfeited - unless appropriate medical certificate is provided. We all love our Pilates/Physiotherapy so please ensure enough time for another person to take your place! WHY? As a small business with a big emphasis on quality care, we need to cover our costs to keep offering you incredible service. We aim to help as many people feel better as possible and a late cancellation or missed appointment is a missed opportunity for us to help someone else! If you need to reschedule for the same day (within the 12hour window) - please call the office and see if we can accommodate.

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